Ordering and payment

 

Ordering and paying for Dagsmejan sleepwear is both safe and easy. Find answers to some frequently asked questions below, if your query isn't covered please don't hesitate in contacting us at info@dagsmejan.com

ORDERING

Finding the perfect fit?

Not sure of your size? Not a problem, just check-out our size guide. If you have any questions just let us know and we will guide you to the right fit. You can contact us at info@dagsmejan.com and if you like we will call you up to talk you through the process. If our sleepwear doesn't fit perfectly once you receive it, you can always swap it for another size. 

The right place and the right price?

Usually we can tell what country you’re buying from, but if we have it wrong for whatever reason, you can change your location at the top of any page. For deliveries to Switzerland and Liechtenstein you need to use the Swiss store (www.dagsmejan.ch), the international store ships everywhere else.

How do I order?

Ordering through the Dagsmejan webshop is simple and safe. Just add the products you are interested to the shopping cart with the “Add to cart” button, you can then look at the content of your cart before making a final decision on what you want to buy. You then follow these simple steps:

  1. Check the selection of products in your cart, you can here adjust quantity or remove/ add products. When you have your final selection proceed to check-out.
  2. You are then asked to fill in your customer information and shipping address. Please keep in mind that we can only deliver to Switzerland and Liechtenstein through the Swiss shop (www.dagsmejan.ch).
  3. You then continue to shipping method. 
  4. If you have voucher you enter your voucher code here to have the amount deducted from your order. Then continue to payment method where you can select to pay with credit card or Paypal. 
  5. Click “Buy now” and we start to prepare to ship your new sleepwear to you!
  6. You will receive an order confirmation via email.

Is the item automatically reserved for me as soon as it is in the shopping bag?

No, the item is reserved for you once the ordering process has been completed. 

How do I access my account?

On the Web site, click on “my account”, add your email address and password and you are in. Here you will find your order history including delivery and billing address. Furthermore, if you would like to return an item, this is the page to initiate the returns process.

How to use vouchers?

Vouchers can be used just like any other currency. Simply input them at checkout when prompted, enter the voucher details and you’re done—easy!

Can I order by phone?

No, we accept orders only over the website.

What do I do if I have forgotten my password?

If you have forgotten the password for your account, click "Forgot your password" when you try to sign in. Enter your e-mail address and you will be sent a link to confirm a new password.

Is there a minimum order value for the Dagsmejan online Shop?

No, we have no minimum order value. If you place an order above 100 Euro you can benefit from free shipping or reduced shipping ratesI  

I did not receive an order confirmation.

You will receive a printable order confirmation by e-mail after placing your order. This may take a few minutes. Please check your spam mail as well. Make sure you have entered your e-mail address correctly. If you did not receive an order confirmation, there was likely a problem with the payment method selected. Please contact our online customer service at: info@dagsmejan.com

Can I change or cancel an order?

Because the process is automated, orders that have been placed cannot be changed and will be shipped as submitted. If you want to order more items, simply place a new order. If you changed your mind, please go to our RETURNS section to find more information.

Where and how can I find out about the status of my order?

Once the order has been dispatched you get an email confirmation so you know that your order is on its way. 

How can I see if an item is available?

Normally, all items shown in our shop are available. However, should an item ever be sold out, you will be informed during the ordering process. When you select the colour of an item, the available sizes in that colour are shown. Should an item become sold out after you have submitted your order, our online customer service will contact you by e-mail.

 

PAYMENT OPTIONS

What payment options are available?

You can pay for your order by credit card (we currently accept MasterCard, Visa, American Express) or Paypal. 

When will I be charged? 

Once the incoming payment is registered with us, your order will be processed. PayPal payments are usually confirmed within a few minutes.

What sort of payment confirmation will I receive? 

If you are paying via PayPal, you will receive an order confirmation which also contains the link to your PayPal payment. 

How does PayPal work?

PayPal is an online service that you can use to pay for online purchases securely, simply, quickly and at no cost. Your bank or credit card details are stored by PayPal only. They are therefore not sent over the Internet with every online purchase. Paying is as simple as two clicks. Your bank or credit card details on file with PayPal are used so you don’t have to enter them again for every purchase. PayPal payments are fast, so sellers can send the items right away and you should usually get them sooner.

More about PayPal

Can I pay by PayPal without creating an account? 

You also have the option to pay via PayPal, and can do so, without even creating a PayPal customer account. In order to do this, select PayPal as your preferred payment method during checkout, and at the end of the ordering process you will be directed to PayPal. If you are already a PayPal customer, you can log in with your user data and confirm the payment. However, if you are new to PayPal and would prefer not to create an account, then simply select the option ‘Don’t have a PayPal account?’ (highlighted below) and you can confirm the payment as a PayPal guest.

What about data security?

We protect our website and connected systems against the loss, destruction, access, modification or dissemination of your data by unauthorised parties in line with the legally prescribed technical and organisational measures. When entering particularly sensitive data (e.g. payment data), we encrypt your data for your security using SSL (Secure Sockets Layer) with at least 128-bit encryption.


FREE DELIVERY

Free delivery on all orders above 100 Euro delivered to EU countries.

EASY RETURNS

14 days to return with an easy return process and FREE return from EU countries.

SECURE PAYMENT

Secure payment via PayPal and all major credit card providers.

SUSTAINABLE BUSINESS

All products are made in Europe and every production step meets the highest OEKO-TEX® standards.

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DAGSMEJAN SCHWEIZ BESUCHEN?

Für Lieferungen in der Schweiz und Liechtenstein bitte unsere Schweizer Website besuchen.

Nein, auf Dagsmejan International bleiben

Ja, Dagsmejan Schweiz besuchen